1. Who we are

This website is operated by Naga Indian & Bangladeshi Takeaway. Online ordering and payment are provided on our behalf by our ordering partner, wotFood.

2. Placing an order

Adding items to your basket is not an order. Your order is placed when you complete checkout, and it is accepted when our kitchen confirms it. If we can't accept an order — an item has run out, we're outside opening hours, or your address falls outside our delivery area — we'll contact you and refund any payment in full.

3. Prices and payment

• Prices shown include VAT where applicable and may change without notice.
• Card payments are taken online through Stripe via wotFood. We never see or store your full card details.
• Cash is accepted on collection only.
• Delivery is currently free within our delivery area; any delivery charge that applies is shown in your basket before you pay.

4. Delivery and collection

Times quoted are estimates, not guarantees — everything is cooked to order and weekend evenings run longer. Delivery is to the address you give at checkout, and someone needs to be there to receive the order. If we can't deliver after reasonable attempts to contact you, the order may be treated as complete and no refund given.

5. Cancellations and refunds

Because food is prepared fresh to order, the usual 14-day right to cancel does not apply once preparation has begun. Call us as soon as possible if you need to cancel and we'll cancel free of charge if the kitchen hasn't started. If something is wrong with your order, tell us the same evening so we can put it right with a replacement or a refund.

6. Allergies and dietary requirements

Our kitchen handles all 14 regulated allergens and we cannot guarantee any dish is free from traces. Please read our allergen information and call us before ordering if you have an allergy or intolerance.

7. Age-restricted items

Where alcohol is offered, you must be 18 or over to order it and we may ask for photographic ID on delivery or collection. We will refuse the item without a refund if ID cannot be produced.

8. Your account and conduct

Keep your account details accurate and your login secure. We may refuse service or cancel orders where we reasonably suspect fraud, abusive behaviour towards our staff, or misuse of this site.

9. Our liability

We don't exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be excluded by law. Beyond that, our liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss.

10. Changes and governing law

We may update these terms; the version published when you place your order is the one that applies. These terms are governed by the law of England and Wales, and disputes fall to the courts of England and Wales.